Shipping & Delivery
Every order is prepared with care, packed thoughtfully, and sent your way.
We ship across India
Orders are usually dispatched within 2–4 working days. Once your order leaves us, you’ll receive tracking details so you can follow its journey.
Delivery timelines may vary depending on your location, courier services and circumstances along the way.
Shipping, on us
Enjoy free shipping on retail orders above ₹2,000.
The offer applies to orders placed through our website and is calculated on the final order value after applicable discounts.
Wholesale, corporate gifting and bulk orders are not eligible for free shipping. Shipping for these orders is calculated separately based on the order quantity, destination and logistics involved.
When your order arrives
A small but important ritual before you open your package:
Please record a continuous unpacking video while opening your order.
This video is mandatory for any damage or defect claim and helps us understand exactly what happened during transit.
Please keep the product, packaging and all accompanying material safely with you until your concern has been resolved.
Returns & Exchanges
We make our products in small batches and each one is prepared with care.
Because our bath and body products are made for personal use, we do not accept returns of products that have been opened or used.
If something isn’t quite right with your order, we’re here to help.
Damaged or defective products
UNPACKING VIDEO IS A MUST.
If you receive a product that appears to be damaged or defective, please contact us at connect@surpriseelementsshop.com within 24 hours of delivery.
To help us understand the issue, please share:
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Your order number
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A clear unpacking video of the package and product
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Photographs of the damaged or defective product
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Photographs of the outer packaging, where relevant
The unpacking video is mandatory for us to process a damage or defect claim.
Once we receive the details, our team will review the claim. Where applicable, we may arrange an exchange or another suitable resolution.
Please note that the decision to replace a product remains with Surprise Elements after reviewing the submitted information.
A little care before you order
We encourage you to read the product details carefully before placing your order. If you’re looking for something specific or need help choosing a product, write to us at connect@surpriseelementsshop.com. We’ll be happy to help.
UNPACKING VIDEO IS A MUST.
We want every order to reach you just as it left our studio.
If your product appears to be damaged or defective on arrival, please contact us immediately at connect@surpriseelementsshop.com and within 24 hours of delivery.
A continuous unpacking video is mandatory for all damage or defect claims.
Please make sure the video clearly captures:
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The unopened package
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The opening of the package
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The product and its condition on arrival
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The packaging material inside the parcel
Please also share your order number and photographs of the product and packaging when raising the concern.
Our team will review the information provided and determine the appropriate resolution.
A replacement is not automatic. The decision to replace the product remains with Surprise Elements after reviewing the claim and supporting information.
Please retain the product and its original packaging until the concern has been reviewed and resolved.
Wholesale & Bulk Orders
Planning something a little bigger?
For wholesale, corporate gifting and bulk orders, shipping is calculated separately based on the order quantity, destination and logistics involved.
The ₹2,000 free-shipping offer applies to retail orders placed through our website and does not apply to wholesale, corporate gifting or bulk purchases.
For bulk requirements returns, write to us at connect@surpriseelementsshop.com and we’ll take it from there.