faq

Yes, Just join our mailing list and become a VIP Element of our community. You will get 1 - 2 emails a month, so no worries about having your inbox flooded with soapy goodness!

There are different perks of different types of members so don't forget to check out members page after you signup.

Yes.

We process orders within 1-3 business days of receipt.

• Delivery Time -- 5-7 business day

We ship from studio in Mumbai & also from Pune

It is your responsibility, as the buyer, to make sure your address is correct and if a mistake has been made, to notify us ASAP via the Contact Us page so we can change it on the shipping label, if possible. If it has already shipped and is returned to us, we can invoice you for shipping and resend it once your address has been corrected.

Yes please contact us for expedite shipping. Please direct message us on our Instagram page for quick revert @surpriseelements.

At Surprise Elements, we do love to reward our loyal customers by offering the occasional promotion on our social platforms and by invitation in our newsletter.

Follow us @surpriseelements and join our Surprise Community newsletter to be the first to find out.

Our bars and soaps come wrapped in parchment or craft paper. This may result in the oils leaking into the paper, but should not compromise the integrity of the bars or their performance. If the paper is clean when your order arrives, please recycle or compost it.

No, we do not. Regardless, thanks for being interested in our company and we hope that you take the leap and invest in us as fellow creators and small business owners!

We recommend you use our products within 6 months for the best results, as the color and fragrances may begin to fade after that amount of time. However, our soaps will still get you clean after the fragrance and colors are long gone!

Yes we do but we need 1-2 months advance notice for soaps and 2 weeks notice for all other products. For more info, Click Here

Many of our products are made with organic, wild harvested ingredients. We take extreme care sourcing our ingredients.

In this unregulated cosmetics industry in the India, so we believe it is neccesary that customers have access to the safest, most effective skincare options. We take great care to ensure that each of our products are just that: safe and effective.

We have a 1-3 day processing period with which to fulfill your order and then, once it leaves our care, our shipping partners ships in 1-3 days.