Privacy Policy

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Last updated: 22 September 2026

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At Surprise Elements, we believe in keeping things simple, thoughtful and transparent — including how we handle your information.

When you visit our website, place an order, create an account, contact us or otherwise interact with us, you may share certain information with us. This Privacy Policy explains what information we collect, why we collect it and how we look after it.

By using www.surpriseelementsshop.com, you agree to the practices described below.

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1. Information We Collect

Depending on how you interact with us, we may collect information such as:

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Information you share with us

When you place an order, contact us, subscribe to our communications or create an account, you may provide:

• Your name

• Email address

• Mobile number

• Billing and shipping address

• Order and purchase details

• Payment-related information

• Information you choose to share when contacting us

• Any other information you voluntarily provide

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Information collected when you use our website

When you browse our website, certain technical information may be collected automatically, such as:

• IP address

• Browser and device information

• Operating system

• Pages visited

• Time spent on the website

• Referring website or source

• General website usage information

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This information helps us understand how people use our website and improve their experience.

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2. How We Use Your Information

We use the information we collect to:

• Process and deliver your orders

• Send order confirmations, shipping updates and other service-related communications

• Respond to your questions and requests

• Provide customer support

• Process payments and maintain transaction records

• Improve our products, website and customer experience

• Understand website usage and performance

• Send marketing communications when you have chosen to receive them

• Inform you about products, launches, offers or updates that may be relevant to you

• Prevent fraudulent or unauthorised activity

• Meet our legal, regulatory and accounting requirements

We only use your information for purposes that are relevant to our relationship with you and the services we provide.

 

3. Payments

When you make a purchase, your payment may be processed through a third-party payment provider.

We do not generally store your complete debit card, credit card or banking details on our own systems. Payment information is handled by the relevant payment service provider according to its own privacy and security practices.

We encourage you to review the privacy policies of the payment provider used for your transaction.

 

4. Cookies

Our website may use cookies and similar technologies to make your browsing experience smoother and to understand how our website is being used.

Cookies may help us:

• Remember your preferences

• Keep items in your shopping cart

• Understand website traffic and usage

• Improve website functionality

• Measure the performance of our marketing and advertising

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website functionality.

 

5. Marketing Communications

If you choose to subscribe to our emails, messages or other marketing communications, we may use your contact information to share:

• New product launches

• Offers and promotions

• Brand updates

• Stories and rituals from Surprise Elements

• Other communications we believe may be useful or relevant

You can choose to stop receiving marketing communications at any time by using the unsubscribe option provided in our communications or by contacting us.

Transactional communications relating to your orders or account may still be sent when necessary.

 

6. When We Share Your Information

Your information is treated with care.

We may share relevant information with trusted service providers when it is necessary to run our business and provide our services. This may include:

• Payment processors

• Shipping and delivery partners

• Website and technology service providers

• Analytics and marketing service providers

• Customer support or communication platforms

• Professional advisers, where required

These parties receive only the information reasonably required for the service they provide.

We may also disclose information when required by applicable law, regulation, legal process or a lawful request from an authorised authority.

We do not sell your personal information as a standalone product.

 

7. Third-Party Services & Links

Our website may contain links to websites, platforms or services operated by third parties.

If you choose to visit these websites or use their services, their own privacy policies and terms will apply. We are not responsible for the privacy practices of third-party websites.

 

8. Keeping Your Information Safe

We take reasonable measures to protect the information we hold from unauthorised access, misuse, loss or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. We therefore encourage you to take reasonable care when sharing personal information online.

 

9. How Long We Keep Your Information

We retain personal information only for as long as it is reasonably required for the purposes described in this Privacy Policy, including to:

• Complete transactions

• Provide customer support

• Maintain appropriate business and financial records

• Meet legal and regulatory obligations

• Resolve disputes

• Protect our legitimate business interests

When information is no longer required, we may securely delete or anonymise it, subject to applicable legal requirements.

 

10. Your Choices

You may contact us to:

• Ask what personal information we hold about you

• Request correction of inaccurate information

• Request updates to your contact details

• Opt out of marketing communications

• Ask questions about how your information is being used

Certain information may need to be retained where we are legally required to do so or where it is necessary for legitimate business purposes.

 

11. Children's Privacy

Our website is intended for use by adults.

We do not knowingly collect personal information directly from children without appropriate involvement or consent from a parent or legal guardian.

If you believe that a child has provided us with personal information, please contact us so that we can review the matter and take appropriate steps.

 

12. Changes to This Privacy Policy

As our website, products and services evolve, this Privacy Policy may change from time to time.

When we make an update, we will revise the “Last updated” date at the top of this page.

We encourage you to check this page periodically so you remain aware of how we handle your information.

 

13. Contact Us

If you have a question about this Privacy Policy, your personal information or the way we handle your data, we’d be happy to hear from you.

Surprise Elements

Email: connect@surpriseelementsshop.com

Website: www.surpriseelementsshop.com

 

We’ll do our best to make things clear and help you understand how your information is handled.